Do you need Managed Services? Do your employees have access to the internet? Do you have a way to control what these employees download? How many viruses have been installed on your network? Is your business too small to justify a full time IT professional? Are you sure your system is backed up every day? If you had a fire what data could you recover? Would you like to get regular reports showing how your system works? Managed Services: Features and Benefits Overview Your business success depends on your IT infrastructure. You need PC Computers & Software to deliver proactive services that not only keep your network up and running, but running effectively and efficiently. PC Computers & Software’s complete “managed services” package means that you will see increased performance, security, and reliability – immediately, and at an affordable price.   Features   1. Quick Response • PC Computers & Software can monitor what issues are affecting your network, and will respond before they become critical – such as a server running low on memory • Automatic alert dispatch to your IT service provider guarantees a quick response to problems at your site               Mickey Mouse Minnie Mouse Donald Duck Daisy Goofy Huey Dewey Louie Chip Dale Buzz Lightyear View 1-11 of 11     Failed   Warning   Normal   Misconfigured   Stale   No Data   Disconnected Description Value State Thresholds        CPU Usage (%) 96.00   Normal 0.00 - 85.00   Warning 80.00 - 95.00 Failed 90.00 - 100.00    2. Security Monitoring • Alerts your IT service provider on attempted network access by unauthorized users • Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and Spyware • Extensive security reporting gives you a bird’s-eye view of your entire network’s security • Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities  3. Graphical Performance Reporting • Scheduled executive reporting, automatically generated and sent directly to your e-mail address • Easy-to-understand graphical reports with “un/acceptable threshold” lines • Makes capacity management and upgrade planning simple   Company Name: PC Computers and Software, Inc. Report: Executive Summary Period: 24 Hours Start Date and Time: 2008-5-12 11:00:00 Executive Summary When assessing network health and performance it is important to look at many factors that may affect performance and availability. This report is a collection of data gathered from the most important devices within your infrastructure, which contribute to the overall performance and availability of your applications. It illustrates the overall usage of the server environment and the metrics associated with servers - CPU utilization, Swap Utilization and Disk Space Utilization. It also provides an understanding of the utilization of the bandwidth available for network traffic. This report is designed to provide a snapshot of the capacity utilization of the network and help the Management Team plan for the needs of today and the future. CPU Utilization CPU Usage (%) Device Name Minimum Maximum Average Mickey Mouse 6.00 77.00 28.75 Mickey Mouse - Network Probe 1.00 99.00 29.60 This report illustrates the overall utilization of the processor capacity of the servers included over the time frame of the report. This is an indication of the overall load of the servers in question. During business operating hours, if the average CPU Utilization is below 30%, the server is operating within acceptable parameters and the server is well matched to the tasks it is assigned. An average CPU Utilization of between 30% and 70% indicates that the machine is quite busy and performance may be impacted during peak operating times. Average CPU Utilization of over 70% indicates the machine is overtaxed on resources and requires an upgrade or reassignment of tasks. Disk Utilization Disk Usage (%) Device Name Minimum Maximum Average Mickey Mouse("C:") - Network Probe 47.00 49.00 48.80 Mickey Mouse(C:) - Mickey Mouse 47.00 49.00 48.82 Mickey Mouse("C:") - Network Probe 47.00 49.00 48.80 The amount of disk space available varies widely from server to server, fileservers for home folders require more disk space available than DNS servers. However, disk space as a rule should not exceed 80% utilization on any volume. There is an exception to this, NT4 servers with a 4GB system partition typically run over 90% utilized. This may be acceptable depending on the task of the device and any migration plans in place. Memory Utilization Physical Memory Usage (%) Device Name Minimum Maximum Average Mickey Mouse - Mickey Mouse 61.00 74.00 67.17 Mickey Mouse - Mickey Mouse 61.00 74.00 67.23 Virtual Memory Usage (%) Device Name Minimum Maximum Average Mickey Mouse - Mickey Mouse 20.00 39.00 30.00 Mickey Mouse - Mickey Mouse 36.00 47.00 43.15 The utilization of memory can be a difficult resource to interpret. Some applications such as Microsoft Exchange Server and Microsoft SQL Server will use as much physical memory as is available, so when viewing Memory Utilization on these devices, Swap utilization is more indicative of issues. Overall, excessively high utilization of both physical memory and Swap indicates a need for memory upgrades in the servers. Traffic Utilization Incoming bytes per second (KBytes/Second) Device Name Minimum Maximum Average firewall(wlan0) - Network Probe 3.58 41.60 22.20 firewall(eth2) - Network Probe 0.12 20.96 0.44 firewall(eth0) - Network Probe 3.00 26.82 4.96 firewall(eth1) - Network Probe 9.99 702.69 44.72 Outgoing bytes per second (KBytes/Second) Device Name Minimum Maximum Average firewall(wlan0) - Network Probe 0.27 87.30 1.16 firewall(eth2) - Network Probe 0.10 276.73 6.25 firewall(eth0) - Network Probe 12.04 734.92 58.17 firewall(eth1) - Network Probe 2.68 27.35 4.50 Total bytes per second (KBytes/Second) Device Name Minimum Maximum Average firewall(wlan0) - Network Probe 3.85 124.03 23.36 firewall(eth2) - Network Probe 0.22 282.84 6.69 firewall(eth0) - Network Probe 15.20 757.73 63.12 firewall(eth1) - Network Probe 12.83 721.73 49.22 Utilization (%) Device Name Minimum Maximum Average firewall(wlan0) - Network Probe 0.00 1.00 0.00 firewall(eth2) - Network Probe 0.00 2.00 0.02 firewall(eth0) - Network Probe 0.00 6.00 0.06 firewall(eth1) - Network Probe 0.00 5.00 0.09 The amount of incoming and outgoing Bandwidth being used is a great metric to track and understand. It's specifically helpful on point to point connections which are very expensive and the proper sizing is difficult. An understanding of the utilization will allow management decisions on upsizing the connection, downsizing the connection or re-scheduling tasks such as backup or data synchronization to make most efficient use of the current level. Service Availability Service Mickey Mouse - Mickey Mouse Mickey Mouse - Central Server Asset Mickey Mouse - Network Probe AV - Security Center 100.00 - - AV Activity - Symantec 100.00 - - AV Def. - Symantec 100.00 - - Agent Status - 100.00 - CPU 100.00 - - CPU (WMI) - - 98.96 Connectivity - - 100.00 Disk 100.00 - - Disk (WMI) - - 100.00 LocalIP 100.00 - - MBSA 2.0 - - 0.00 Memory 100.00 - - Memory (WMI) 100.00 - - System Change - 31.45 - System Warranty - 100.00 - Windows Event Log 100.00 - 100.00 Average 100.00 77.15 83.16 This Service Availability report provides a basic understanding of the stability of the network and devices. It is a combination of Normal and Warning status and defines all other states as unavailable. It is a great report to quickly understand how available the network infrastructure has functioned over the time frame of the report. Conclusion Overall, this Executive Summary Report provides you with the information to fully understand the overall utilization of your network infrastructure. The data is collected automatically and is used for performance and capacity management, as well as incident notification so that the network can be managed more efficiently and a higher level of service can be achieved. If you have any questions about anything contained in this report or would like to see more information or discuss the detailed information at a more in-depth level please do not hesitate to contact us.